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Strategic plan

Strategic plan

The 2022–2027 strategic plan builds on the Commission’s work over previous years to ensure the Commission remains an effective and high-quality regulator of legal services.

Vision

Effective regulation ensuring confidence in the administration of justice and dependable legal services for Queenslanders

Purpose

  • Regulation of legal practice in the interests of the administration of justice
  • Protection of consumers of legal services and the public in Queensland
  • Promotion and enforcement of appropriate professional standards in the delivery of legal services
  • Responsive management of complaints received.

Values

  • We are independent and agile
  • We act ethically and impartially
  • We are focused on evidence-based outcomes
  • We work with the highest of integrity.

Objectives and strategies

Independent, effective and modern regulation of the legal profession by:

  • continuously engaging with the legal profession, judiciary, academia and other key stakeholders to ensure awareness and maintain contemporary knowledge
  • timely assessment of enquiries and complaints and taking immediate action when necessary
  • assessing and investigating complaints and investigation matters in a professional and independent manner
  • litigating and prosecuting matters fairly and impartially.

Identification and analysis of systemic issues within the legal profession, impacting consumers of legal services by:

  • engaging with stakeholders for awareness and identification of emerging issues
  • analysing complaints and enquiry data to identify relevant issues and trends within the profession to help determine the direction of audit programs, investigations and enforcement
  • using trend data to identify topics for education and engagement, including the development of resources.

To deal with complaints and enquiries expeditiously and effectively by:

  • providing timely responses to enquiries and complaints and maintaining appropriate communication with all parties
  • progressing investigations in a respectful manner and identifying outcomes as early as practicable
  • being transparent and fair in the approach and progress of complaint and investigation matters.

Strategic opportunities and challenges

Opportunity

Expanding staff capability and fostering a sustainable workforce who embrace the Commission’s vision, purpose and values

Challenge

Expanding remit causing increased service demand, which impacts ability to maintain timely service delivery

Opportunity

Expansion of the Commission’s remit enables better regulation of the legal profession, provides greater protection to consumers of legal services, while promoting public trust in the legal system

Challenge

Perceived lack of independence may diminish reputation with stakeholders and the Commission’s ability to influence positive change

Opportunity

Actively engage in shaping government policy in areas that have a direct impact on the legal profession, consumers of legal services and the public more generally

We support the Queensland Government’s objectives for the community

Good jobs

Good, secure jobs in our traditional and emerging industries

  • Supporting jobs

Better services

Deliver even better services right across Queensland

  • Connecting Queensland
  • Keeping Queenslanders safe

Great lifestyle

Protect and enhance our Queensland lifestyle as we grow