The Legal Services Commission will close at 4pm, Monday 23 December 2024 and reopen at 9am, Thursday 2 January 2025.

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Our work

The Commission receives and investigates complaints about the conduct of lawyers, their employees and people who act as a lawyer when they are not qualified.

We can help with:

  • poor service or communication
  • unethical behaviour of a lawyer, such as dishonesty, contacting another solicitor's client, or failing to properly disclose matters
  • breaches of the Legal Profession Act 2007 or any rules set by the Bar Association of Queensland or Queensland Law Society
  • threatening or abusive behaviour
  • a person acting as a lawyer when they are not qualified
  • complaints about a lawyer who has failed to provide a legal service with at least reasonable care and skill and whose failure causes the client to suffer financial or other loss
  • unexpected billing or legal costs—while we don’t have the power to resolve cost disputes, we can investigate whether a law practice has provided a proper costs disclosure.

We may be able to help with:

  • a lawyer acting contrary to, or without, instructions
  • unreasonable delays
  • misappropriation of trust money
  • a conflict of interest
  • communication delays
  • rudeness.

We can’t:

  • provide legal advice or represent you
  • intervene in a matter that is currently before a court or tribunal and the Commission's complaint processes have no impact on other court proceeding
  • help you recover money owed to you or resolve disputes over legal costs
  • help with claims for negligence, including making findings about whether a negligence claim can be proved or awarding damages to compensate for any loss resulting from negligent actions.

Enquiry form

If you believe we can help you, please complete our enquiry form.