The Legal Services Commission will close at 4pm, Monday 23 December 2024 and reopen at 9am, Thursday 2 January 2025.
Street
Level 30 400 George Street Brisbane Qld 4000
See location on a map.
Postal
PO Box 10310 Brisbane Adelaide Street Qld 4001
Telephone
Brisbane 07 3564 7726
Local Call—outside Brisbane 1300 655 754
National Relay Service 133 677
Translator and Interpreter Service 131 450
Email
lsc@lsc.qld.gov.au
Business hours
9:00am–4:00pm Monday–Friday excluding public holidays
Any person or organisation can make a complaint about the Commission within 12 months of an incident occurring.
Complaints are managed differently depending on the subject matter, including:
We process complaints about the Commission separately from other complaints.
You can submit a complaint by:
We will assign your complaint to an officer who is independent from the team that investigated your original complaint.
We will confirm receipt of your complaint.
It can take up to 6 months or more to investigate a complaint. We may contact you during the process requesting further information.
Once the complaint is complete, we will notify you of the outcome.
If you are unsatisfied with the outcome, you can request an internal review.
If you are unsatisfied with the internal review, you can request an external review.
You will have an opportunity to provide feedback on the process.
In some instances, it is best to complain to a third party instead. For example:
If the complaint concerns a criminal offence
If the complaint concerns misconduct by a public service officer
If the complaint concerns maladministration
If the complaint concerns human rights
