Learn what to do if a complaint has been made about you or if the Commission is conducting an investigation.
The Commission reviews complaints about legal practitioners, lawyers, law practice employees and suspected unlawful operators.
Complaints are often made by current or former clients who are unhappy with the service they received or the legal practitioner’s conduct.
Members of the public and other legal practitioners can also make complaints.
The Commissioner can initiate an investigation into a legal practitioner’s conduct if they have information indicating a need for investigation.
Anyone can notify the Commission if they consider a practitioner’s conduct to be sub-standard.
The Legal Profession Act 2007 (LPA) defines ‘unsatisfactory professional conduct’ as conduct of an Australian legal practitioner happening in connection with the practice of law that falls short of the standard of competence and diligence that a member of the public is entitled to expect of a reasonably competent Australian legal practitioner.
The LPA says ‘professional misconduct’ includes:
