Legal Services Commission - Legal Services Commission

Step 1: Assessing a complaint

The Commission will assess the content of the complaint, and decide whether there is conduct that requires an investigation or if the complaint should be dismissed.

Assessment

After a complaint is received, a member of the Commission’s staff will review the complaint to determine if it should proceed to an investigation or if it can be dismissed.

We will collect further information from the complainant, if required, to help form this decision.

If the Commissioner dismisses a complaint without investigation, you likely won’t be notified of the complaint at all.

Reasons for dismissal

Complaints can be dismissed before investigation for a variety of reasons, including the:

complainant has not provided the Commission with further information as required
conduct falls outside the jurisdiction of the Legal Profession Act 2007
complaint does not disclose conduct that may amount to unsatisfactory professional conduct or professional misconduct
complaint is frivolous, vexatious or lacking in substance
matter has been dealt with before
practitioner in question has already been removed from the local roll.

Other steps

Step 1:

Assessing a complaint

Step 2:

Investigation

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Step 3:

Dismissal or discipline application

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Step 4:

Disciplinary proceedings

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Step 1: Assessing a complaint

Assessment

Reasons for dismissal

Complaints can be dismissed before investigation for a variety of reasons, including the:

Other steps

Step 1:

Step 2:

Step 3:

Step 4:

For the profession