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• For the profession

• If a complaint is made

  We endeavour to be as fair and transparent as possible with our complaints process. We’ll keep you informed throughout the process.

• Making an enquiry

  Legal practitioners can make enquiries about the conduct of other lawyers, legal practitioners, law practice employees and suspected unlawful operators.

• Compliance and audits

  Law practices may trade as incorporated legal practices (ILPs) or operate as partnerships or multi-disciplinary partnerships (MDPs). Lawyers can also operate as sole practitioners.

• Policies and guidelines

• PIPA regulatory guideline

  The Personal Injuries Proceedings Act 2002 (PIPA) restricts the advertising of personal injury services by legal practitioners and others. It is every legal practitioners’ responsibility to understand and comply with PIPA restrictions.

• Costs disclosure and costs agreements

  The Legal Profession Act 2007 (LPA) regulates the obligation to disclose legal costs to clients, their rights, and how that disclosure should be made.
  The LPA enables this obligation to be met through a costs agreement or a separate notice with costs disclosure.

• Legal costs, outlays and disbursements,
and billing

  The Legal Services Commission (the Commission) receives more complaints about lawyers’ billing practices and legal costs than any other single issue. The Legal Profession Act 2007 (LPA) regulates legal costs, how law practices are to bill for those legal costs and the process for having legal costs assessed.

• The complaints process

• Step 1: Assessing a complaint

  The Commission will assess the content of the complaint, and decide whether there is conduct that requires an investigation or if the complaint should be dismissed.